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Privacy Policy

WashMoose > Privacy Policy

Privacy Policy for WashMoose

Effective Date: July 2025
Last Updated: July 2025

1. Introduction and Acceptance

WashMoose ABN 96 392 476 538 (“WashMoose,” “we,” “our,” “us,” or “Company”) operates the WashMoose mobile application and related services (collectively, the “Platform”) connecting customers with independent car wash service providers throughout Sydney, New South Wales, Australia.

By using our Platform, you expressly consent to and agree to be bound by all terms of this Privacy Policy. If you do not agree with any part of this Privacy Policy, you must immediately cease using our Platform and delete the application.

This Privacy Policy is governed exclusively by the laws of New South Wales, Australia, and any disputes shall be subject to the exclusive jurisdiction of the courts of New South Wales.

2. Age Restrictions and Child Protection

  • Minimum Age Requirement: Platform use is prohibited for anyone under 16.
  • Parental Responsibility: Parents are responsible for monitoring usage. We delete info from under-16 users immediately.
  • Age Verification: You confirm you’re 16+ and legally capable of agreement.

3. Comprehensive Information Collection

3.1 Mandatory Personal Information

  • Full name, email, mobile number
  • ID details, addresses, payment info
  • Vehicle and GPS data

3.2 Automatically Collected Data

  • Device details, app usage, GPS, communications, network info
  • Camera, microphone, contact list, and social media access if allowed

3.3 Third-Party Information

  • Background checks, public records, insurance, and licenses

4. Extensive Use of Your Information

  • Operations: Verification, support, billing, and improvement
  • Business Development: Research, marketing, partnerships
  • Legal Compliance: Law enforcement and regulation adherence

5. Broad Information Sharing and Disclosure

  • Service Providers and Partners: e.g., Firebase, Stripe, insurance, lawyers
  • Other Users: Contact/location data shared as needed
  • Legal Disclosure: Required by law, courts, or for safety
  • Emergencies: Life/health protection without consent

6. Data Security, Breach Notification and Limitations

  • We use encryption, secure storage, and monitoring
  • Data breaches may still occur — use at your own risk
  • In case of a breach, we notify affected parties and the OAIC

7. Limited User Rights and Company Protection

7.1 Your Rights

  • Access, correct, delete, or restrict your data
  • Request human review of automated decisions

Email: privacy@washmoose.com.au

7.2 Our Rights

  • We may deny or delay requests, charge fees, verify identity

7.3 Data Retention

  • We retain data as long as needed for services, legal, or business reasons

8. International Data Transfers, App Store Compliance and Automated Processing

  • Data may be transferred to the US, Singapore, or other countries
  • We comply with Google Play and Apple Store rules
  • Automated processes may be used for matches, payments, fraud detection

9. Marketing and Communications

  • We may contact you for updates, marketing, and surveys
  • Opt-out possible for promotions, but not service or legal communications

10. Cookies, Tracking Technologies and Opt-Out Options

  • We use cookies, web beacons, local storage, fingerprinting
  • You can adjust your browser settings, but it may affect functionality

11. Privacy Policy Changes

  • We can change this policy anytime without notice
  • Continued use means you accept changes

12. Governing Law and Jurisdiction

This policy follows Australian law and NSW regulations. Legal disputes must be brought in New South Wales courts.

13. Limitation of Liability and Indemnification

  • We are not liable for data breaches beyond our control
  • Max liability is $100 AUD or your 12-month spend, whichever is lower
  • You must indemnify us for misuse, policy violations, or legal breaches

14. Severability and Enforcement

If any part is invalid, the rest remains valid. We replace invalid parts with enforceable ones.

15. Contact Information and Complaints

WashMoose ABN 96 392 476 538
General Inquiries: info@washmoose.com.au
Support: support@washmoose.com.au
Privacy/Legal: privacy@washmoose.com.au
Address: 10/17-19 Short Street, Carlton NSW 2218, Australia
Phone: +61 480 536 689

Complaint Steps:
1. Email complaint to privacy@washmoose.com.au
2. Support issues: support@washmoose.com.au
3. We respond within 30 days
4. If unresolved, contact the OAIC

16. Final Acknowledgment

  • You’ve read and agreed to all terms
  • You consent to our practices and waive unlisted rights

Version: 1.0
Last Updated: July 2025

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